CabbysWiltshire Ltd (trading as Cabbys) Privacy Policy
Effective Date: 2023-10-27
This Privacy Policy describes how CabbysWiltshire Ltd (“we,” “us,” or “our”) collects, uses, and shares your information when you use the Cabbys mobile application (the “App”) and our services. We are committed to protecting your privacy and handling your data responsibly.
1. Information We Collect:
When you use the App and our services, we may collect the following types of information:
- Personal Information: This may include your name, phone number, email address, payment information (processed by a third-party payment processor), and profile picture (if you choose to upload one).
- Location Information: The App collects your precise location when you request a ride and during your ride to facilitate the service. We may also collect location data in the background with your permission to improve the App’s functionality, such as suggesting nearby pickup points. You can control location permissions through your device settings.
- Trip Information: We collect information about your trips, including pickup and drop-off locations, trip duration, distance travelled, fare, and driver ratings.
- Device Information: We may collect information about the device you use to access the App, including the device model, operating system, unique device identifiers, and mobile network information.
- Usage Information: We collect information about how you use the App, such as the features you use, the pages you visit, and the time you spend in the App.
- Communication Information: We may collect information about your communications with us, such as support requests and feedback.
2. How We Use Your Information:
We use your information for the following purposes:
- Providing and Improving Services: To provide you with our taxi services, including connecting you with drivers, calculating fares, processing payments, and providing customer support. We also use your information to improve the App’s functionality and user experience.
- Personalization: To personalize your experience, such as suggesting frequently used locations and providing relevant promotions.
- Communication: To communicate with you about your rides, service updates, and marketing offers (with your consent).
- Safety and Security: To ensure the safety and security of our users, including verifying your identity, preventing fraud, and investigating incidents.
- Legal Compliance: To comply with applicable laws and regulations.
3. How We Share Your Information:
We may share your information with the following categories of third parties:
- Drivers: We share your name, phone number, pickup location, and destination with the driver who accepts your ride request.
- Payment Processors: We share your payment information with third-party payment processors to facilitate payments.
- Service Providers: We may share your information with third-party service providers who assist us with services such as data storage, analytics, and marketing. We ensure these providers are contractually obligated to protect your data.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Data Retention:
We retain your information for as long as necessary to provide you with our services and fulfill the purposes described in this Privacy Policy. We may also retain your information for longer periods if required by law or legal obligations.
5. Your Rights:
You may have certain rights regarding your personal information, depending on your location and applicable laws, including:
- Access: You may have the right to access the personal information we hold about you.
- Correction: You may have the right to correct any inaccuracies in your personal information.
- Deletion: You may have the right to request that we delete your personal information.
- Objection: You may have the right to object to the processing of your personal information.
To exercise these rights, please contact us at the contact information provided below.
6. Children’s Privacy:
Our App and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child under 13 has provided us with personal information, please contact us.
7. Security:
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.
8. Changes to this Privacy Policy:
We may update this Privacy Policy from time to time. We will post any changes on the App and notify you as required by law.
9. Contact Us:
If you have any questions or concerns about this Privacy Policy, please contact us at:
CabbysWiltshire Ltd
Office G2
23 Leafield Way
Corsham
SN13 9RS
01249 696969